17 December 2008

Zappos is my new favorite

So, after my little rant about poor service, here's a GREAT service story. I ordered a pair of sneakers from Zappos lat night at about 6:00 pm EST and they are on the UPS truck headed to my house as I type! I even got this expedited shipping for free - it's either part of their holiday free shipping promotion and/or because I payed by PayPal. Awesome.